Refund Policy for ToolBooster
Introduction
At ToolBooster, we understand that purchasing digital services/products involves trust on your part. We value your trust and make it a priority to ensure that our services meet your expectations. This Refund Policy outlines the circumstances under which ToolBooster may issue refunds and the process for requesting a refund.
Refund Eligibility
- Non-Delivery of Service: If you do not receive access to the service as expected after your purchase, you are eligible for a full refund. Please notify us within 48 hours of the purchase to qualify for a refund.
- Service Not as Described: If the service you receive is significantly different from its description or does not meet the specifications outlined in our FAQ, terms, and conditions, or limits page, you may be eligible for a full refund. Notification for such a refund must be made within 48 hours of the purchase. However, any usage of the service by the user after purchase may affect eligibility for a refund.
- Service Interruption: If the service or tool you purchased is not functioning for more than 48 hours, you may request a partial refund for the unused portion of your monthly subscription. Alternatively, we offer a replacement with a similar tool to ensure continuity in your workflow. Please contact our support team immediately for assistance.
Refund Process
To request a refund, please send an email to [email protected] from the email address associated with your account. Include your order number, the date of purchase, and a detailed explanation of the reason for the refund request.
Refund Timeline
Refunds typically take 7-15 working days to process. The refund will be issued to the original payment method used during the purchase. For instance, if you paid via our payment gateway using a specific method (e.g., credit card, bank transfer), the refund will be credited back to that same payment method.
Additional Information
- ToolBooster reserves the right to evaluate refund requests on a case-by-case basis to determine eligibility.
- We aim to be fair and transparent with our refund policy. However, we also protect our right to refuse refunds in cases where the service has been used or if the request does not meet the criteria set forth in this policy.
Contact Information
For any questions regarding our Refund Policy or to initiate a refund request, please contact us at [email protected]. We are here to help and ensure your satisfaction with our services.