Juphy provides outstanding customer service on social media by consolidating all social chats and support requests into a single shared inbox. This platform offers an easy and efficient way to manage all interactions on social media, ultimately reducing response time by centralizing management in one place.
What is Juphy?
Juphy enables you to centralize all customer notifications and support requests in a single platform. By using Juphy, you can collaborate with your team to deliver swift solutions to your customers across all communication channels.
- Social Inbox: Real-time comment, direct message, Ads Comments, and keyword tracking for Facebook, Instagram, Twitter, YouTube, and more.
- Track Mobile App Reviews: This tool automatically gathers your app reviews in one inbox.
- Gmail: Connect your Gmail accounts and manage multiple emails in one place.
- Google My Business Reviews: Easily track and reply to all incoming Google My Business reviews; you can connect unlimited accounts to manage all in one place.
- Reports: Get your customer support success rates, social engagement numbers, sentiment analysis.
- Auto-Tagging: Set rules to automatically classify incoming customer messages.
- Search: Search by customer name, any keyword in all received messages.
- Export: Export your filtered data by date range automatically.
- Team Collaboration: Chat with your team members on incoming customer messages.
- Notifications: You’ll be notified for every new message.
- Canned Response: Speed up your replies with ready-to-use response templates.
- Workspaces: If you’re an Agency or Call Center, manage your clients in separated workspaces.
Why should you use Juphy?
Workspaces cover your team, authenticated communication channels, and reports. You can create unlimited workspaces, but each workspace is like a different account. In general, agencies or call centers use multiple workspaces to manage their clients separately. If you’re a single brand or personal business, you do not need to create another workspace.
What are the benefits of using Juphy?
An Easy Way to Manage Social Media Interactions
Quickly respond to all your social media messages, comments, mentions, and reviews in a single inbox.
- Facebook Ads Comments
- Instagram Ads Comments
- Instagram Direct Messages
- Reply to Facebook comments privately
- Like & Reply to Comments & DM’s
- Get notified for every Instagram mention
- Google My Business Reviews
- Keyword listening on Twitter & More!
Collaborate with Your Team on Incoming Messages
Collaborate on social media conversations and support requests in real-time! Provide faster service without worrying about missing a message.
- Gather Agency, Call Centre, and Support Teams in one place
- Start internal conversations with your team on tickets
- Assign tickets to your team members
- Measure Team Performance
- Never Miss Important Queries
- Increase Speed of Response
Personalize Tickets Based on Your Own Needs
Categorize, prioritize, and organize support requests effectively with automated or manual tickets.
- Deliver customer satisfaction
- Create Automation Rules
- Receive Performance Reports
- Never Miss an Urgent Inquiry
- Save Time, Boost Productivity
- Create Canned Responses for F.A.Q’s
Frequently Asked Questions
Where do you back up your data?
- All our data is securely stored in the Netherlands. Our web-server providers are DigitalOcean Inc. and MongoDB, Inc. You can find further information about this under the security tab on Juphy’s website.
Can I give permission to a user?
- Yes. You can set permissions for a user by adding them as a “Moderator”. Moderators can only access the channels and team members that you select.
As the number of online consumers continues to grow, managing social media engagement has become increasingly challenging and time-consuming. Fortunately, digital innovation has introduced a solution — a social inbox. With Juphy, you can easily manage multiple businesses in separate workspaces within the same account. The responsive team regularly adds new features, making it a versatile tool. I recommend purchasing now through our Juphy group buy to access the best tool and other fantastic deals. I hope you find this article helpful. Thank you for reading!
